By Gini Graham Scott Ph.D.
"The relationships you've together with your coworkers can be certain not only how friendly your 9-to-5 lifestyles is, but additionally your skill to get your task performed, or even your long term occupation good fortune. jam-packed with real-life ideas for enticing even the main tough humans, "A Survival consultant for operating with people" contains interactive quizzes, true-to-life challenge and clash situations, and precious profiles of universal character kinds. masking every little thing from understanding whilst to talk up (and how), to gracefully navigating via uncomfortable yet invaluable confrontations, this publication is a necessary consultant no human can be with out. "This publication is going manner past counting to 10 sooner than you are saying whatever you remorse! Dr. Scott bargains a treasure trove of no-nonsense how you can care for tough humans and occasions within the workplace". (Susan Urquhart-Brown, profession and enterprise trainer, crucial, profession Steps Consulting in Oakland, CA). "Gini has performed it back ...she's pointed out the various all-too-common office occasions (and humans) that make us loopy, and are available up with considerate, sensible ideas in accordance with lengthy event. Her booklet offers new insights for we all who sometimes have days while we would quite remain in mattress than face our coworkers' behaviors". (Shari Dunn, handling valuable, CompAnalysis)".
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Extra info for A Survival Guide for Working with Humans: Dealing with Whiners, Back-Stabbers, Know-It-Alls, and Other Difficult People
She offered many insights and was always cheerful and fun to work with. My copyeditor, Barbara Chernow, who made the review process a breeze. net. And to the many people, who must remain unnamed, who described their own workplace problems and conflicts and asked for advice. , is a specialist in organizational behavior, interpersonal relations, group dynamics, conflict resolution, creativity, problem solving, and decision making. Other specialties include criminal justice, law, popular culture, and social trends.
Then, as I heard from readers, I saw how my own approach helped others. It's based on using a method I developed through consulting, doing workshops and seminars, and writing books on a wide range of topics—from becoming more creative to making choices, solving problems, dealing with change, and resolving conflicts and ethical dilemmas. This approach reflects a mix of using problem solving and conflict resolution techniques, along with employing methods such as visualization, mental gymnastics, and intuitive reasoning to decide the best approach.
0-8144-7205-2 1. Conflict management. 2. Interpersonal relations. 3. Interpersonal conflict. I. Title. D. All rights reserved. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. 10 9 8 7 6 5 4 3 2 1 Acknowledgments I want to extend my thanks to the many people who contributed to this book, especially to: My editor at AMACOM, Jacquie Flynn, who helped guide the process of turning what began as newspaper columns in a dozen papers into a book.